Customers Talking about Innovation with SAP Business Technology Platform

It appears to be like all people is chatting about digital transformation, but what does it seriously seem like at a useful stage? What is the ideal way to get started out? And what does it seem like when it is finished ideal?

That is precisely what we have been checking out in the Greater Jointly: Customer Conversations series, hosted by Tamara McCleary, CEO, Thulium, and myself.

In this collection, buyers, partners, and assumed leaders share their innovation stories and explore how they have leveraged SAP Business enterprise Technological know-how System to access new heights. It is an unfiltered glance at the successes they have seasoned, the lessons they have figured out, and the information they have for some others.

Allow us look at what we have figured out in our 1st calendar year just before we kick off the next 12 months of SAP BTP Far better Together: Shopper Conversations.

In the course of the previous 12 months, we have spoken to customers, associates, and imagined leaders from all above the environment, in a vast array of industries and lines of business enterprise, with the aim of highlighting the people driving the innovation journeys.

Each and every episode has 4 pieces: my introductory blog that delivers an overview of the episode, a considered-leadership podcast hosted by Tamara McCleary, a LinkedIn dialogue hosted by me, and then my wrap-up blog with key takeaways.

We get started at the macro stage, talking about the important concepts, motivating forces, and shifts in the marketplace that are inspiring our customers’ digital transformation, and we stop at a micro-degree by breaking down the precise steps they took to reach their targets. We aim to meet shoppers on the channel of their alternative, at whatever level they are in their journey, and offer you equally significant-amount inspiration and useful tips.

I sat down with my co-host, Tamara McCleary, to look at our initial 12 months of purchaser discussions. We talked about the important themes, the significant surprises, the critical takeaways, and our predictions for the subsequent 12 months.

Here’s our conversation:

The Initially Year

Tamara McCleary: Timo, when you glimpse back at all the tales we explored, is there a common concept that stands out to you? What have you figured out about the businesses that you may possibly not have or else known?

Timo Elliott: The most significant matter for me is just the gain-get-gain opportunities we regularly listened to. Customers ended up capable to elevate their experiences as they improved their base line and introduced additional sustainable methods. Those people illustrations of triple wins arrived up repeatedly.

Tamara McCleary: Yes! The triple wins stood out to me, far too. It appears like the common thread in those people tales is that they have a corporation-extensive vision. Electronic transformation is a huge change — modify management should be component of the method. You should harness the electricity of owning the total organization performing towards the exact same objective.

Timo Elliott: Exactly. And what about surprises? What was most surprising for you?

Tamara McCleary: I was blown away by the agility and versatility we have seen in these organizations. There’s an openness that I uncover inspiring. As a graduate university student learning the consequences of nascent technologies, this amount of transformative alter is enjoyable. Corporations are no lengthier just surviving in long run-concentrated landscapes they are thriving. It is fascinating. How about you, Timo? What was shocking to you?

Timo Elliott: I have to say, I was impressed by the realistic use of synthetic intelligence. We have been conversing about the likely for AI for some time, but now it has absent from aspirational to operational, and in a lot of of these instances, AI was built-in into the basis of the digital transformations ideal from the begin.

Tamara McCleary: Yes! The hoopla stage around AI has been deafening for decades. It’s like VR, where it’s normally the subsequent big detail that is just close to the corner. And now it’s eventually driving precise, concrete organization benefits. With any luck ,, that indicates VR is following! But let us search ahead: What do you anticipate to see in our second year of Better Together: Shopper Discussions?

Timo Elliott: I believe the part of IT has really shifted and will proceed to shift. IT has become so considerably extra than entirely the technological aspect of a small business it is now the driving power that designs how the company functions in the entire world. And innovations like small-code / no-code methods, robotic method automation, and lightweight workflow resources are enabling a ton far more individuals in the course of the business to grow to be lively individuals in electronic transformation. This is heading to unleash a great deal of creativity, but will also have to have a great deal of cultural improve, and the real heroes are heading to be the IT groups pushing the boundaries of what is achievable. I feel we will see even much more of that in our 2nd 12 months.

Tamara McCleary: That’s a fascinating stage. I unquestionably hope to see more of that future year.

Timo Elliott: Definitely. What about you? What are your predictions?

Tamara McCleary: I imagine we’ll see an even increased aim on sustainability. We’re hitting the position in which sustainability and profitability are appropriate goals, the place you really do not have to select a single or the other. The far more profitable firms are generating sustainability a important aspect of their transformation. I believe it will only come to be additional of a aim in the upcoming. I’m psyched to obtain out.

Be part of the Dialogue

We have experienced a truly phenomenal calendar year of electronic transformation stories, and we’re just acquiring started out.  Remain tuned for our 2nd yr, coming soon.  In the meantime,…

Look at the entire season one particular recap on YouTube to catch the highlights from each story featured in the 1st yr of the series.

Missed an episode? Catch up on sap.com/btp:

• Episode 1: Gates Corporation and NIMBL explore the advantages of introducing wise know-how to current producing equipment
• Episode 2: Ferrara shares how real-time insights assistance them expand their brand by responding to their consumers
• Episode 3: Endress+Hauser Digital Remedies shares how they leveraged their details to pivot to a electronic alternatives corporation
• Episode 4: Uniper shares how they are rapid-monitoring innovation with automation from the plant to the subject, to the again office
• Episode 5: Costain Group PLC and Deloitte share how unifying knowledge enhances infrastructure administration to reduce costs and emissions
• Episode 6: FARYS and Capgemini go over driving h2o management innovation with efficient, sustainable functions
• Episode 7: Lloyd’s Register shares how their predictive resolution provides up coming amount asset insight and threat mitigation
• Episode 8: Flexso discusses how their automated HR remedy boosts employing pace, precision, rely on, and transparency for all
• Episode 9: DAIMAINI tells us how they grew to become the initially worldwide market for VIP hospitality with a friction-no cost CX
• Episode 10: Evernex shares how a sustainable and reasonable answer is extending the lifestyle of IT landscapes, throughout the world
• Episode 11: Black Horse 1 explains how they remodeled the earth of Dressage with the enable of technological innovation.
• Episode 12: Heidelberg University Hospital converse about how they can work far more correctly with other hospitals and make very best use of their means.

Are there subject areas you’d like to study extra about? Are you intrigued in sharing your tale on a future episode? We’d love to listen to from you. Contact us for far more details.