At EJ, we are utilizing the Approvals space for our interior Domo request program. Prior to utilizing this alternative, we experienced issues with organization and transparency of incoming Domo requests. Requests were being submitted by means of different spots which includes Buzz, email, messaging, cellular phone phone calls, and other interior organization methods.
Sometimes, duplication of do the job was professional when requests ended up despatched to multiple end users. Thanks to stability constraints experienced though applying the Initiatives and Tasks place of Domo, we ended up lacking a way to manage requests and present transparency to all those concerned. When Approvals was released in our occasion, we saw this as an prospect to centralize requests in 1 spot.
Approvals ended up developed for acceptance workflows. Nonetheless, with the customizable templates, it has worked well to transform into a customized request procedure. Any licensed Domo user has the skill to enter an Approval for a ask for.
Five Acceptance templates had been produced in our occasion to cover the key ask for forms we obtain, and an further sixth option—”General Domo Request”—is offered for any requests that do not drop into a person of the other categories.
Each template is tailored to consist of questions unique to the topic. For instance, “New Person Request” features necessary fields for name, electronic mail, and protection/obtain needs. And “New/Modified Report Request” can url directly to webpages or cards. These templates call for the vital info upfront, lessening the again and forth communications to retrieve incomplete info for a request.
By default, approvals are routed to the admin group for overview. As soon as in the admin queue, requests are reviewed and then assigned to an person admin or ability user that will be dependable for finishing the request. Reassigning will allow consumers to know who is performing on the request. Just after the ask for has been finished, it is authorised and a notification is mechanically sent to the unique requester.
The alternatives offered by a centralized ask for procedure have solved our prior issues and delivered quite a few further gains. The feedback place on each and every request is used to manage conversations and @ point out directly to content material within Domo.
Customers have the potential to incorporate observers or approval consumers to an personal request, which presents enhanced transparency to their group. This process solves the situation of requests coming by way of numerous methods, making it possible for for much better firm and prioritization.
Yet another reward is the capacity to generate DataFlows on the Acceptance process by itself, so we can crank out dashboards tracking the flow of approval procedures.
In the long run, making use of Approvals for our interior Domo request process permits us to manage and handle requests proficiently with a quicker turnaround, resulting in an improved person working experience.
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